FAQ CENTER
Welcome to our FAQ!
1. How do I buy shoes?
Q: How do I buy shoes on the website?
A: Select the shoes you like, choose the appropriate size and color, and click "Add to Cart". Then, go to the shopping cart and complete the checkout process. We support multiple payment methods, such as credit card, debit card and PayPal.
2. How do I choose the right shoe size?
Q: How do I know which shoe size is right for me?
A: A detailed size chart is provided on each shoe page, and you can choose the appropriate size according to your foot length. If you are not sure, you can contact our customer service team for help.
3. Order processing and shipping time
Q: How long does it take for my order to be shipped?
A: Generally, the order will be processed and shipped within 1-3 business days after receiving the payment. The specific time depends on the shipping method and shipping address you choose.
4. Return and Exchange Policy
Q: Can I return or exchange the goods?
A: Yes, you can apply for a return or exchange within 30 days after receiving the goods. The product must be unused, undamaged and in its original packaging. Please refer to our Return and Exchange Policy page for the specific return and exchange process.
5. International Delivery
Q: Do you offer international delivery?
A: Yes, we do. Please select your country and region at checkout. The shipping cost and estimated delivery time will be displayed on the checkout page.
6. How do I track my order?
Q: How do I track my order?
A: After your order is shipped, we will send tracking information via email. You can check the shipping status of your order on the courier's website based on the tracking number provided.
7. How do I cancel my order?
Q: Can I cancel my order if I change my mind?
A: If your order has not been shipped, you can contact customer service within 24 hours and request to cancel the order. If the order has been shipped, we will not be able to cancel the order, but you can still request a return.
8. How do I contact customer service?
Q: How do I contact customer service if I have other questions?
A: You can contact our customer service team via email or by calling our customer service hotline.
9. Is my payment information secure?
Q: Is your website secure for payment?
A: Yes, we use SSL encryption technology to protect your payment information. All transactions are processed through a secure payment gateway to ensure that your information is fully protected.
10. How can I change my account information?
Q: Can I change my account information?
A: Yes, you can change your personal information, address or payment method at any time in "Account Settings". If you encounter any problems, please contact the customer service team.